Apple’s Twitter account seems to be gaining a good momentum considering that it was just launched. Since Thursday, the account in 24 hours had a total number of followers that touched 125,000. The best part is that the support team of Apple that is handling the account has been doing a good job on responding to the tweets. So far they have managed to reply to the tweets of around 100 customers on an hourly basis.
An analytics website that keeps on eye of the social media happenings by the name of keyhole has helped to provide a better view of the account that Apple has launched for the support. As per the data that has been derived, it shows that the account has managed to generate an overall impression of 124 million. Out of this, 44.6% of the people use their iPhone to have a look at the tweets while the percentage of male followers is 77%.
Being one of the companies that are growing in various ways, it caters from banks to retailers as well as to the general public. The company’s customer support that is given to their customers is said to be in a reply that is of around 140 characters and even lesser than depending on the answer. If a customer wants to ask any question or even needs a solution to a problem, they can tweet the support team @AppleSupport.
Once the tweet has been posted, an Advisor of the company will go ahead and give a reply by providing a generic message where in the person would be asked to send the detailed information though a Direct Message.
Any questions or queries that are posted on the account will be replied between 5:00 AM to 8:00 PM PST. In this account you will also get to know about the various tutorials, tricks and tips regarding the Apple services and products.
