In conversation with BBC, HBSC made a mention that is planning to enhance its security features by introducing the biometric security. This will replace the memorable questions and passwords that is the present security process. It is said that they are planning to introduce the voice‐recognition and Touch ID. This option is said to be given to the customers of the banks UK branches.

The First Direct customers are going to be offered the fingerprint and voice recognition. This is said to happen in the following few weeks. The wealth management and retail banking UK head of HSBC, Francesca McDonagh stated that the launch of the touch ID and voice feature is said it easy and quicker for customers. They can gain the access to their account with the use of the most secured technological password form ‐ The Body

The approach of the Hi tech security is said to be heavy on Apple Tech. The system of the voice recognition is presently been supplied by Nuance, the same company that has been behind the brains of developing the Siri technology as well as the Touch ID which is presently on Apple’s iPads and iPhones. Apple got one of the voice authentication granted for its patents.

The technology of the voice biometrics is presently being supplied by Nuance Communications. This is said to work as it cross checks mover 100 identifiers which are unique. This includes the behavioural feature like pronunciation, cadence and speed as well as the physical aspects like nasal passages, vocal tract and larynx.

The bank also assured their customers that even in the event if their voice is affected for reasons like a cold, throat problems etc, even then it will not prevent the customer to log on. BBC was told by HSBC‘s Joe Gordon, UK customer contact head stated that the bank will be able to cope with the customers who have slight impediments or colds. Things like the person’s mouth size or the vocal tract doesn’t change.